Quick Intro

Our first priority is to help you be successful with using Projectmates products. Support is available in three formats: web-based, email, and telephone.  

24/7 Web-based Support

Web-based support is the best way to help us expedite your support request.  Web-based support is easy to track and you will receive an immediate response. You will be prompted to register before you submit the request.  This is one-time registration process.

• Send Bug Report or Support Request
• Send Feature Request

Email Support

To receive support via email, send email to:

Telephone Support

Telephone support is available for project or server administrators by calling our main number at (214) 217-4100 then pressing Option 2. Our normal business hours are 8:30 AM to 5:30 PM Central Time.  Before calling, make sure your server URL, project license number or project name is handy.  If you need after-hour support, please use web-based support option listed above.

For emergency after-hours support, please call (214) 217.4100 then press 211.

• Helping you succeed is our first priority
   
• Three ways to contact us for support
   
• Server administrators receive 4-hour guaranteed 1st response support