Implementation / Trainer / Technology Support

Company: Projectmates – Systemates, Inc.
Location: Richardson, TX
Employment Type: Full-time

Job Description:

Systemates, Inc. is looking for dedicated individuals who are interested in long-range career growth and have the strategic ability to plan for their professional futures. The Company offers a unique environment that fosters individual growth and rewards performance. The culture is truly collaborative. Everyone's input is valued. You'll be working with a team of professionals with an impressive track record.

The Company is looking for an individual for Software Implementation / Trainer / Support position for our construction management software program: Projectmates (www.projectmates.com).


Responsibilities:

  • Assist with new client implementations, including gathering requirements and configuring the software (configuration is done through the user interface so no programming/development skills are required).
  • Effectively communicate status updates to the client.
  • Write software documentation, including "How To" guides, reference manuals, procedures, etc.
  • Conduct online and in-person software trainings.
  • Troubleshoot software issues.
  • Respond to inbound support requests from all channels (phone, email, web portal).
  • Perform other duties and responsibilities as assigned.


Must Have Skills:

  • Bachelor's degree or equivalent relevant work experience.
  • Knowledge of architecture/construction processes is a plus.
  • Software savvy with ability to learn robust and highly complex software product.
  • Extremely detail oriented; highly organized; fast learner.
  • Proven ability to handle stressful situations and deadline pressures.
  • Outstanding communicator; highly articulate and professional.
  • Excellent time management and prioritizing skills.
  • Minimum 1-2 years of documented success in similar role in the software industry preferred.

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