Our tier-2 and escalation support staff have an average of seven years of experience in construction management. We’ve worked with a vast array of projects and have just about seen it all. Even after your team is trained and are power users, we’ll be at the ready for the inevitable ‘what-if’ questions. We’re happy to lead you to best practices that are specifically tailored to your projects. After all, your success is our success.
Our support staff acts quickly. It’s impressive to watch their speedy detective work. No matter the issue, they are diligent in finding the solution to move your project forward as fast as possible.
Apart from our phoneline support, we’ve developed Projectmates University where you can access tons of helpful tutorial documents and videos, or watch actual feature walkthroughs.
Also available is our in-depth knowledgebase — it’s like a construction management wiki with FAQs and best practices for various software features. You can even submit a support ticket through this portal. Whatever your learning style, we have a little something for everyone.
Talk to real people and get the help you need… without the long hold times. We have a dedicated support staff on Texas soil, you can rest assured that you’ll get a real person on the phone when you call and never be transferred to a call center overseas. Our team of specialist is committed to guiding you to success and are invested in helping you and your project teams be more productive with Projectmates.