Our tier-2 and escalation support staff have an average of 7 years experience in construction management. We’ve worked with a vast array of projects and have just about seen it all. Even after your team is trained and are power users, we’ll be at the ready for the inevitable ‘what-if’ question. We’re happy to lead you to best practices specifically tailored for your projects. Your success is our success.
Our support staff acts quick. Seriously quick. Once you bring them a challenge with one of your projects, they jump on it like Holmes & Watson. It’s impressive to watch their speedy detective work. No matter the issue, they are diligent in finding the solution to move your project forward as fast as possible.
Apart from our phone line support, we’ve developed Projectmates University with dozens on dozens of videos to help you brush up or see actual feature walkthroughs. If that’s not enough, at the ready is an in-depth knowledge-base for you to tap into. It’s like a construction management wiki with FAQ’s and best practices for various features. You’ll even be able to submit a support ticket through this portal. Whatever your learning style, we have a little something for everyone.
Having a dedicated support staff on Texas soil, you can rest assured that you’ll get a real person on the phone. Sorry to disappoint if you were looking for the robo call center vibe, but our local team of specialist is committed to guiding you to success. They are truly invested in making sure that your folks get the most they can out of Projectmates. However, they do have to go home to their families at the end of the day…